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Suite 1480, 885 West Georgia Street
Vancouver, BC, Canada

Privacy Policy

WOODS understands the importance of privacy and is committed to high standards for the protection of personal information.


This Privacy Protection Policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
In this Privacy Protection Policy, WOODS means WOODs on Pender Resort and its affiliated entities. In this Privacy Protection Policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on preferences and usage, when such information is supplied to or recorded by WOODS in the course of transacting business with an individual.

Collecting Information

WOODS collects information about guests such as name, address, telephone number, e-mail address, credit card number and special needs, interests and preferences. We may collect information from you directly, or from a member of your family making reservations for you. We may obtain it by telephone, in person, by mail, by fax or by e-mail. We may keep the information in written form or electronically. By providing this information to us, you enable us to serve you better.
When someone visits our websites, our web server automatically collects a limited amount of standard information essential to the operation, security and evaluation of the WOODS website. This information helps us to make our sites more useful to visitors and includes:
• the Internet domain and Internet Protocol (IP) address from computers that access our websites,
• the type of browser and operating system used to access our sites,
• the date and time our sites are accessed,
• the pages visited,
• the address of any external websites linked to, and
• any content downloaded from our sites.
While some of this information (e.g. browser type and operating system) does not identify who people are, other information, such as Internet domain names or the IP addresses of Internet service providers may provide identification. The extent of personal identification depends on the ‘naming standards’ followed by the Internet service provider. You may wish to check with your provider to inquire about their policies and practices in this regard. WOODS does not use this information to identify individuals who visit our websites unless required to do so as part of an internal investigation or other law enforcement purpose.
The WOODS online reservation form requires information such as name, address, telephone numbers, e-mail address, preferences and credit card information. When booking through our online reservation system, your email will be added to the WOODs on Pender e-Newsletter. You are able to opt out of the e-Newsletter at any time. Any information provided through this system will be held in the strictest confidence. This system uses secure, high-encryption transactions throughout. This booking system operates in full compliance with both federal and provincial privacy legislation.

Protecting Your Personal Information

In order to protect your personal information and your right to privacy, WOODS:
• Will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent;
• Will protect your personal information with appropriate security safeguards;
• Will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties;
• Will honour any request you may make for access to your personal information in a timely fashion as is reasonably possible.

Disclosing Personal Information

WOODS will not disclose any personal information collected about you to anybody else, unless required to do so by law, except when we provide the information to firms we retain in collecting funds owing by you. If our business is sold, we may provide this information to the purchaser of our business.
We will comply with all laws which require us to supply the information to government agencies and others. We will not otherwise sell, transfer or trade any mailing list which includes your information.

Updating the Privacy Policy

WOODS strives to stay up to date and be current with issues concerning our customer’s privacy interests. WOODS may update or modify this Policy from time to time to meet the demands of ever-changing technology and customer expectations, so please review the Policy periodically.


By providing personal information to WOODS, you are consenting to WOODS using it for the purposes set out above and disclosing it to the parties described above. If you do not want WOODS to use any personal information about you, or wish to limit the use or disclosure of such personal information by WOODS, please contact WOODS at the address set out below by mail, fax or e-mail.

WOODS may be contacted by mail, fax or e-mail as follows:
WOODS on Pender
4709 Canal Road, Pender Island, BC, V0N 2M1
Telephone: 250.629.3353
Toll-Free: 1.800.550.0172
Fax: 250.629.3167