Although we will attempt to honour your chosen rental unit, there are times when this will not be possible. Wherever possible, we will attempt to notify you of your rental unit/room change before your arrival. Should a rental unit/room change be necessary, we will guarantee the same rental unit/room type equivalent or better.
We will not take bookings from individuals under 18 years of age.
Notice to All Guests. Any damage to WOODS Resort property or compensation made to other guests will be assessed and charged accordingly to your account. An extra charge will be added to your credit card for any rental unit or room needing excessive cleaning. WOODS Resort reserves the right to terminate a booked holiday if any stated rules are in violation. No refunds will be issued.
Reservations for group bookings: You may pay in full or confirm your reservation by paying 50% minimum deposit by Visa or MasterCard within the time period provided to the group. Depending on the group booking these will be done individually by inputing your payment details when you receive an invoice or through your group.
*If there is a balance owing, you must pay the balance at least 30 days prior to the arrival date using the same credit card information used for the deposit. You can “pay now” at the bottom of your invoice email if there is a balance owning. If full payment is not received at least 3o days prior to your arrival date, we have the full right to release the unit and your reservation could be cancelled.
Check in time for any unit is 3:00 pm. Early check-ins will not be permitted unless discussed and approved in advance and always at the discretion of WOODS management. All our units are unique and specifically booked and often require a turn over prior to your arrival. You can check with us by emailing to firstname.lastname@example.org prior to your arrival time to see if your unit is ready.
Check out time for all rental units/rooms is at 11:00 am. This is strictly enforced unless a late checkout is arranged and approved by WOODS management.
A full day’s rate will be applied to unauthorized late check outs. Please be courteous to arriving guests and vacate your unit or room on time. Most of our units are unique to the booking guest and cannot be switched on arrival. Therefore, we have to be strict on check out times to prepare the unit for the arriving guest.
We will do our best to accommodate any changes you request to your rental unit/room once you are registered. It is important to note that changes cannot be guaranteed and can only be accommodated if a suitable rental unit/room is available. Availability may be limited and pricing may have to be adjusted depending on the unit you change to.
If you are not going to be able to arrive at WOODS on the day of arrival, but you still wish to retain your reservation, you must email or phone the resort office.
If you do not arrive at the resort by 11:00 am on the day after your scheduled day of arrival, and if you have not contacted the resort office to inform them of your late arrival, you will be deemed a No-Show. When you are deemed a No-Show, your reservation will be cancelled with no refund and your rental unit/room will be made available to other guests.
A Rental Security Deposit is required at time of check in to protect WOODS Resort’s property and the enjoyment of other guests. WOODS Resort is a family resort, and while enjoyment is encouraged, discretion and moderation are required by all patrons to ensure that everyone has a fun, safe and enjoyable vacation. The Rental Security is held in preauthorization pattern on your credit card during your holiday. It should never appear on your statement unless detailed in the following circumstances.
A preauthorized $200 damage & noise disturbance deposit will be processed at check in. You are responsible to ensure that your rental unit/room is left in the same shape as when you arrived. Any damaged or lost items (i.e. remote controls, pillows, towels, dishes & cutlery) and/or noise disturbance complaints from neighbouring guests will be assessed and charged accordingly. Extra charges will be added for any rental unit needing excessive cleaning. Once the rental unit/room has been inspected and found to be in the same condition as arrival, the credit card information will be released.
If your holiday was paid in full at the time you made your reservation by cash or debit card, a $200.00 cash deposit will be required at check in time. Once the rental unit and/or room has been inspected and found to be in the same condition as arrival, the cash deposit will be returned.
Smoking is strictly forbidden inside all rental units/rooms. If smoking is evident in any of the rental units/rooms an automatic $150.00 smoking related cleaning fee will be applied to your account and if it persists after the first offence, immediate eviction can be enforced.
WOODS on Pender is very pet friendly. We are pleased to welcome you to the perfect destination for you and your pet’s vacation. Our aim is to provide an unsurpassed vacation for your pet so we’ve put together the following pet friendly package.
A non-refundable $25 pet deposit per pet per stay is required. Pet beds, food and water bowls as well as fresh doggy treats and poop bags are all available on request. Please let us know prior to your arrival and we will have them ready for you.
To avoid disappointment please reserve your pets stay in advance. WOODS reserves the right to decline pet stays for rooms that are not pre-arranged. Any pet found on the premises that has not been registered with WOODS will result in a $250 fee.
Please read through our full Pet Policy prior to your stay.
WOODS Resort welcomes children of all ages. Children under the age of 12 must be accompanied by an adult at all times.
Parents are responsible for the care and actions of their children at all times. Any damages caused by children will be the sole responsibility of the adult that booked the room.
Any damage to WOODS Resort property or compensation that is required to other guests due to noise disturbance or damage will be assessed and charged accordingly to your account. An extra charge will also be added for any rental unit/room needing excessive cleaning. Once the rental unit/room has been inspected and found to be in the same condition as arrival, cash deposits will be returned or credit card information will be released.
**WOODS Resort reserves the right to terminate a booked holiday if any stated rules are in violation. No refunds will be issued.
This property is privately owned. While visiting the Resort you are responsible for abiding by all Resort rules and regulations. Non compliance may result in your eviction from the Resort. Should this happen no refunds will be issued. Under no circumstances will WOODS on Pender Resort be liable for any loss or damage to any of our guest’s personal property, including their vehicles, jewelry, personal effects or any other valuables including currency.
BE AWARE THAT ALL RECREATIONAL AREAS (HOT TUBS, BIKES AND ROUTES, ETC.) INVOLVE MANY INHERENT RISKS, INCLUDING—BUT NOT LIMITED TO—CHANGING WEATHER CONDITIONS, EQUIPMENT FAILURE, COLLISION WITH OBJECTS/PEOPLE OR FAILURE TO USE FACILITIES IN A SAFE AND PRUDENT MANNER—WITHIN ONES ABILITY—MAY CAUSE INJURY OR DEATH. ALL GUESTS AND VISITORS USING “WOODS” FACILITIES DO SO AT THEIR OWN RISK.
THE WOODS MANAGEMENT TEAM